Pricing & Substitution Policy
At Given Grace Floral & Decor, we strive to provide transparent and fair pricing for all of our products and services.
Product Prices
All prices listed on our website are for the product only. Additional charges—including service fees, delivery fees, taxes, and optional tips—will be calculated and added at checkout prior to entering payment information.
Design Policy
The arrangements pictured are conceptual, not an image of what your arrangement will look like. Each arrangement is custom curated by our talented design staff. Please visit our portfolio to see our work, I hope this will reaffirm choosing Given Grace as your florist. We look forward to creating an arrangement for you to fit your occasion. If you require an exact match to the picture please call us directly and we will work with you to ensure all your needs are met.
Fresh Flower Substitution Policy
We will make substitutions as need. We will maintain the style, theme and color scheme of the arrangement, using flowers of equal value. We are a small shop in a small Midwest town, with our closest wholesaler 3 hours away. Same day delivery orders are limited to what we have in stock at the shop that day. If you have a special request, it is best to order at least a week in advance to ensure time for us to source your product.
Plant Substitution Policy
We will make substitutions as needed. While we keep a diverse range of plants in 6” and 8” pot sizes and price ranges; we will always send out the best-looking plants we have in stock to ensure a quality product going out the door. That may not always be the plant that you selected when ordering. If you have a special request, it is best to order at least a week in advance to ensure time for us to source your product.
Return Policy
Customer satisfaction is very important to us. If you have any concerns about your order, please call us directly (785) 534-1205 to discuss our return policy. Fresh flower and plant returns must be done within 24 hours of purchase. Product must be returned to Given Grace to receive credit. Products must be in original condition. The amount of the credit is at the discretion of Given Grace.
Delivery Policy
Please ensure you have the correct address, phone number and that the recipient will be there. We are much better designers than we are detectives. Orders must be received by 2:30pm to guarantee same day delivery. While we do try to accommodate timed delivery requests, they are not guaranteed. We do not leave arrangements outside. We do not go into recipient’s homes. We will call out-of-town recipients to confirm that someone will be home to receive the delivery. If we must go back a second time, the return trip may be eligible for an additional fee. Safety first – we will always put the safety of our staff first during inclement weather.
Additional Fees
Delivery and service fees will be applied at checkout. These fees vary based on delivery location, timing, and special handling requirements. A standard service fee is applied to each order to cover processing, handling, and customer care support. This ensures your flowers are delivered with care and attention.
Taxes
Applicable sales tax will be added to the order total, where required by law.
By placing an order with us, you agree to the pricing and substitution terms outlined in this policy.
